Faq's

Faq's

General frequently asked questions

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A: You can request service through any of these methods:

A: Our remote support services are available:

  • Monday-Friday: 8:00 AM - 8:00 PM EST
  • Saturday: 9:00 AM - 5:00 PM EST
  • Sunday: Emergency services only (additional fees may apply)
Holiday hours may vary.

A: Response times vary depending on:

  • Standard requests: Typically within 2-4 business hours
  • Priority service: Within 1 hour (additional fee applies)
  • Complex issues: May require multiple sessions or parts ordering
Most common printer problems are resolved in the first 30-60 minute session.

A: We accept all major payment options:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Bank Transfers
  • PayPal
  • Cash (for in-person services only)
All payments are processed securely through encrypted channels.

A: Our payment terms are:

  • Remote support: Payment is required at the end of each successful session
  • Service plans: Billed monthly in advance
  • Business accounts: Net 15 terms available for approved clients
You'll receive a detailed invoice with payment instructions after service completion.

A> Yes! We stand behind our work with:

  • 30-day warranty on all remote repairs
  • No-fix, no-fee policy - if we can't resolve your issue, you don't pay
  • Free follow-up within 7 days for the same issue
Warranty does not cover new unrelated issues or physical damage occurring after service.

A> We support all major printer brands including:

  • HP, Canon, Epson, Brother
  • Lexmark, Xerox, Samsung
  • Dell, Ricoh, Konica Minolta
For specialty or industrial printers, please contact us to verify compatibility.

Q: What information do I need to provide for service?

A> Please have ready:

  • Printer make/model number
  • Description of the issue
  • Error messages (if any)
  • Operating system version
  • Connection type (USB/WiFi/Network)
This helps us prepare for your service session.

Q: Do you offer business/service contracts?

A> Yes! We provide customized service plans for:

  • Small businesses with multiple printers
  • Office printer fleet maintenance
  • Regular preventive maintenance
  • Priority response agreements
Learn more about our business solutions.

Have More Questions About Our Services?

Our customer care team is happy to explain our processes and help you choose the right service option.

Contact Us Today or call +1 (828) 234-9876